Warranties and Compliance
Warranties and Compliance
Our Commitment to Quality and Compliance
At Taiga Expedition, we take pride in the quality of our products and our dedication to customer satisfaction. All purchases are protected by robust warranties, ensuring your investment is safeguarded against defects while maintaining full compliance with international consumer protection laws.
Warranty Coverage Overview
Legal Warranty
In compliance with Canadian and U.S. regulations, our products are covered by a legal warranty guaranteeing their quality, durability, and fitness for intended use.
Warranty durations vary depending on the product:
Rooftop Tents: 1-year warranty covering manufacturing defects.
Canopy Models: 3-year extended warranty.
Yukon and Gladiator Models: Comprehensive 5-year coverage.
Manufacturer’s Warranty
Protects against defects in material and workmanship under normal usage conditions.
Specific protections include:
Structural integrity and welding quality.
Material defects impacting functionality.
Faulty assembly or manufacturing errors.
Warranty Limitations and Exclusions
Exclusions include damages caused by:
Improper installation or maintenance.
Unauthorized modifications or alterations.
Normal wear and tear or cosmetic imperfections not affecting functionality.
How to Make a Warranty Claim
Step 1: Initiate Your Claim
Contact us at taigaexpedition1@gmail.com and include the following:
Description of the issue and how it occurred.
High-resolution photos or videos clearly showing the defect.
Proof of purchase (invoice or receipt).
Step 2: Assessment and Response
Our expert technical team will review your claim within 10 business days.
A detailed report will be provided, outlining whether the issue is covered and the resolution steps.
Step 3: Resolution
If covered under warranty, you will receive one of the following:
Free repair or replacement of the defective component.
Full product replacement if repairs are not feasible.
Enhanced Protections for Custom Products
For our custom-built products, such as the Yukon and Gladiator models, we provide additional guarantees:
Material Durability Assurance: Certified stainless steel or aluminum construction ensures exceptional longevity.
Welded Monocoque Design: Guarantees superior watertight and airtight performance.
Delivery Delays and Warranty Adjustments
Warranty coverage begins on the date of delivery. In the unlikely event that delivery exceeds 18 months, customers have the right to:
A full or partial refund.
A replacement with an equivalent product.
This policy reflects our commitment to accountability and transparency.
Legal Compliance and Standards
Compliance with Canadian Consumer Laws
Our warranties comply with the Québec Consumer Protection Act and the Civil Code of Québec, adhering to provisions such as:
Article 16: Obligation to provide clear and understandable information to consumers.
Article 54.5: Consumer rights for resolving contractual disputes.
Article 188: Respect for delivery deadlines as stated in the contract.
Article 1726: Legal warranty on product quality and durability.
If you encounter a dispute, you can seek resolution through the Office de la Protection du Consommateur du Québec (OPC).
Compliance with U.S. Consumer Laws
In the United States, we fully adhere to the Magnuson-Moss Warranty Act, ensuring:
Transparent, detailed, and accessible warranty policies.
Fair and reasonable conditions for exclusions and timelines.
Why Choose Us?
Superior Quality Standards
Each product is engineered to meet and exceed industry benchmarks.
Custom solutions are designed with long-term performance in mind.
Transparent and Ethical Practices
Detailed policies ensure customers are well-informed at every step.
Full compliance with international consumer laws underscores our professionalism.
Exceptional Support
Proactive updates on claims and delivery timelines.
Dedicated customer service team ready to address your concerns.
How to Contact Us
We are here to support you at every stage of your product’s lifecycle.
For warranty claims or further assistance, please reach out to us at:
Email: taigaexpedition1@gmail.com
Phone: 579-897-2097
Office Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST).
Your satisfaction is our priority, and we are committed to ensuring the durability and reliability of your investment.
Our Commitment to Quality and Compliance
At Taiga Expedition, we take pride in the quality of our products and our dedication to customer satisfaction. All purchases are protected by robust warranties, ensuring your investment is safeguarded against defects while maintaining full compliance with international consumer protection laws.
Warranty Coverage Overview
Legal Warranty
In compliance with Canadian and U.S. regulations, our products are covered by a legal warranty guaranteeing their quality, durability, and fitness for intended use.
Warranty durations vary depending on the product:
Rooftop Tents: 1-year warranty covering manufacturing defects.
Canopy Models: 3-year extended warranty.
Yukon and Gladiator Models: Comprehensive 5-year coverage.
Manufacturer’s Warranty
Protects against defects in material and workmanship under normal usage conditions.
Specific protections include:
Structural integrity and welding quality.
Material defects impacting functionality.
Faulty assembly or manufacturing errors.
Warranty Limitations and Exclusions
Exclusions include damages caused by:
Improper installation or maintenance.
Unauthorized modifications or alterations.
Normal wear and tear or cosmetic imperfections not affecting functionality.
How to Make a Warranty Claim
Step 1: Initiate Your Claim
Contact us at taigaexpedition1@gmail.com and include the following:
Description of the issue and how it occurred.
High-resolution photos or videos clearly showing the defect.
Proof of purchase (invoice or receipt).
Step 2: Assessment and Response
Our expert technical team will review your claim within 10 business days.
A detailed report will be provided, outlining whether the issue is covered and the resolution steps.
Step 3: Resolution
If covered under warranty, you will receive one of the following:
Free repair or replacement of the defective component.
Full product replacement if repairs are not feasible.
Enhanced Protections for Custom Products
For our custom-built products, such as the Yukon and Gladiator models, we provide additional guarantees:
Material Durability Assurance: Certified stainless steel or aluminum construction ensures exceptional longevity.
Welded Monocoque Design: Guarantees superior watertight and airtight performance.
Delivery Delays and Warranty Adjustments
Warranty coverage begins on the date of delivery. In the unlikely event that delivery exceeds 18 months, customers have the right to:
A full or partial refund.
A replacement with an equivalent product.
This policy reflects our commitment to accountability and transparency.
Legal Compliance and Standards
Compliance with Canadian Consumer Laws
Our warranties comply with the Québec Consumer Protection Act and the Civil Code of Québec, adhering to provisions such as:
Article 16: Obligation to provide clear and understandable information to consumers.
Article 54.5: Consumer rights for resolving contractual disputes.
Article 188: Respect for delivery deadlines as stated in the contract.
Article 1726: Legal warranty on product quality and durability.
If you encounter a dispute, you can seek resolution through the Office de la Protection du Consommateur du Québec (OPC).
Compliance with U.S. Consumer Laws
In the United States, we fully adhere to the Magnuson-Moss Warranty Act, ensuring:
Transparent, detailed, and accessible warranty policies.
Fair and reasonable conditions for exclusions and timelines.
Why Choose Us?
Superior Quality Standards
Each product is engineered to meet and exceed industry benchmarks.
Custom solutions are designed with long-term performance in mind.
Transparent and Ethical Practices
Detailed policies ensure customers are well-informed at every step.
Full compliance with international consumer laws underscores our professionalism.
Exceptional Support
Proactive updates on claims and delivery timelines.
Dedicated customer service team ready to address your concerns.
How to Contact Us
We are here to support you at every stage of your product’s lifecycle.
For warranty claims or further assistance, please reach out to us at:
Email: taigaexpedition1@gmail.com
Phone: 579-897-2097
Office Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST).
Your satisfaction is our priority, and we are committed to ensuring the durability and reliability of your investment.