Shipping Policy – Protection and Flexibility
Shipping Policy – Protection and Flexibility
Our shipping policy is designed to ensure transparency while protecting the interests of both our company and our customers. Given the specific nature of our custom-made products and our ambition to become a multinational company, we have developed a robust policy to manage delivery timelines fairly and efficiently.
Estimated Delivery Times
The estimated delivery times for our products are as follows:
Yukon Model: 3 to 6 months
Gladiator Model: 8 to 12 months
Canopy and Rooftop Tent: 3 to 4 months
These timelines include:
The steps required for custom manufacturing.
Logistics coordination, including packaging, shipping, and administrative formalities.
Final customization before delivery.
⚠ Important: These timelines are estimates based on normal conditions and may be extended due to unforeseen factors.
Factors That May Cause Delays
Due to the nature of our products and international supply chains, the following factors may affect delivery times:
Extreme Weather Conditions:
Natural disasters (hurricanes, storms, floods) delaying production or transportation.
International Logistics Disruptions:
Port congestion or delays in maritime transport.
Delays in air or ground freight.
Social Movements:
Strikes, lockouts, or protests affecting workers in production or logistics sectors.
Human Logistical Errors:
Delays caused by inadvertent mistakes in handling shipments or customs documents.
Supply Chain Disruptions:
Temporary shortages of specific materials required for custom manufacturing.
International Regulations:
Sudden changes in customs laws or regulations.
Protection Clause for Extended Delays
In the event of extended delays beyond our control:
We will promptly inform the customer of the specific causes of the delay.
A new estimated delivery time will be provided.
⚠ No refunds will be issued for extended delays, unless the delay exceeds 18 months for all models, including the canopy.
Maximum Delay Before Refund
If, despite all efforts, delivery exceeds 18 months, we commit to offering the customer:
A full or partial refund, or
An alternative solution such as an equivalent product, depending on the customer’s preference and material availability.
Quality Commitment and Shared Responsibility
While we strive to meet estimated delivery times, collaboration with our customers is essential to ensure an efficient delivery. Therefore, we request:
From the customers:
Prompt communication regarding any modifications or additional specifications affecting the order.
Understanding of the logistical challenges inherent to global supply chains.
From our side:
Providing regular updates on the status of the order.
Promptly addressing any obstacles to minimize impacts on delivery timelines.
Delivering a compliant, high-quality product as soon as possible.
Transparency in Shipping
Order Tracking: Each customer will receive a tracking number to monitor the status of their order.
Proactive Updates: We will communicate any relevant information about delays or changes in the delivery process.
Disclaimer
Our company cannot be held responsible for delays caused by factors beyond our control, including:
Natural disasters.
International logistical crises.
Unforeseen regulatory changes.
Geopolitical disruptions (international conflicts, embargoes, etc.).
By accepting the manufacturing agreement, the customer acknowledges these limitations and agrees to the terms of our shipping policy.
Conclusion
Our shipping policy reflects our commitment to providing high-quality products within the shortest possible timeframes, while considering the realities of international supply chains. Your patience and understanding allow us to maintain a reliable and respectful manufacturing and delivery service that meets our customers’ expectations.
For any questions or updates regarding delivery, please contact us:
Email: taigaexpedition1@gmail.com
Phone: 579-897-2097
Our shipping policy is designed to ensure transparency while protecting the interests of both our company and our customers. Given the specific nature of our custom-made products and our ambition to become a multinational company, we have developed a robust policy to manage delivery timelines fairly and efficiently.
Estimated Delivery Times
The estimated delivery times for our products are as follows:
Yukon Model: 3 to 6 months
Gladiator Model: 8 to 12 months
Canopy and Rooftop Tent: 3 to 4 months
These timelines include:
The steps required for custom manufacturing.
Logistics coordination, including packaging, shipping, and administrative formalities.
Final customization before delivery.
⚠ Important: These timelines are estimates based on normal conditions and may be extended due to unforeseen factors.
Factors That May Cause Delays
Due to the nature of our products and international supply chains, the following factors may affect delivery times:
Extreme Weather Conditions:
Natural disasters (hurricanes, storms, floods) delaying production or transportation.
International Logistics Disruptions:
Port congestion or delays in maritime transport.
Delays in air or ground freight.
Social Movements:
Strikes, lockouts, or protests affecting workers in production or logistics sectors.
Human Logistical Errors:
Delays caused by inadvertent mistakes in handling shipments or customs documents.
Supply Chain Disruptions:
Temporary shortages of specific materials required for custom manufacturing.
International Regulations:
Sudden changes in customs laws or regulations.
Protection Clause for Extended Delays
In the event of extended delays beyond our control:
We will promptly inform the customer of the specific causes of the delay.
A new estimated delivery time will be provided.
⚠ No refunds will be issued for extended delays, unless the delay exceeds 18 months for all models, including the canopy.
Maximum Delay Before Refund
If, despite all efforts, delivery exceeds 18 months, we commit to offering the customer:
A full or partial refund, or
An alternative solution such as an equivalent product, depending on the customer’s preference and material availability.
Quality Commitment and Shared Responsibility
While we strive to meet estimated delivery times, collaboration with our customers is essential to ensure an efficient delivery. Therefore, we request:
From the customers:
Prompt communication regarding any modifications or additional specifications affecting the order.
Understanding of the logistical challenges inherent to global supply chains.
From our side:
Providing regular updates on the status of the order.
Promptly addressing any obstacles to minimize impacts on delivery timelines.
Delivering a compliant, high-quality product as soon as possible.
Transparency in Shipping
Order Tracking: Each customer will receive a tracking number to monitor the status of their order.
Proactive Updates: We will communicate any relevant information about delays or changes in the delivery process.
Disclaimer
Our company cannot be held responsible for delays caused by factors beyond our control, including:
Natural disasters.
International logistical crises.
Unforeseen regulatory changes.
Geopolitical disruptions (international conflicts, embargoes, etc.).
By accepting the manufacturing agreement, the customer acknowledges these limitations and agrees to the terms of our shipping policy.
Conclusion
Our shipping policy reflects our commitment to providing high-quality products within the shortest possible timeframes, while considering the realities of international supply chains. Your patience and understanding allow us to maintain a reliable and respectful manufacturing and delivery service that meets our customers’ expectations.
For any questions or updates regarding delivery, please contact us:
Email: taigaexpedition1@gmail.com
Phone: 579-897-2097