Manufacturing Process and Manufacturing Contract
Manufacturing Process and Manufacturing Contract
To ensure rigorous and transparent management of our custom orders, we have established a clear three-step process. This process ensures that each client fully understands and agrees to the terms before production begins.
Step 1: Personalized Manufacturing Quote
Before placing any order, we provide a detailed and personalized quote for your project. This quote includes:
Specific dimensions and selected options for your product (e.g., Yukon, Canopy, Rooftop Tent).
Total costs, including production, logistics, and materials.
Estimated manufacturing and delivery timelines (3 to 4 months, subject to unforeseen factors).
Terms related to the initial deposit of 70% of the total amount.
⚠ Important: No deposit or payment should be made until the quote has been issued and approved. The quote will be sent via email and must be approved before any action is taken.
Step 2: Deposit Confirmation
Once the quote is approved by the client, a deposit representing 70% of the total amount must be made to initiate production.
Accepted Payment Methods:
Checks payable to "Fabrication Réda Zaid enregistré."
Bank transfers (contact us for banking details before initiating a transfer).
Electronic transfers to taigaexpedition1@gmail.com.
⚠ Important Precaution: Please email us at taigaexpedition1@gmail.com before initiating any transfer to confirm payment details and obtain exact banking information.
After receiving the deposit, a personalized electronic invoice will be issued. This invoice serves as proof of commitment and officially marks the start of production.
Step 3: Manufacturing Contract
Upon receipt of the deposit, an official contract will be sent to you via email. This contract will include:
Confirmation of deposit receipt.
Commitments regarding estimated manufacturing and delivery timelines.
Refund policy and specific terms.
Warranty conditions applicable to your order.
⚠ Important Note:
Signing the contract is optional. However, by making the deposit, the client automatically agrees to the contract terms.
We recommend keeping a copy of the contract for your records.
Why Is This Process Necessary?
Transparency and Security: Each step is documented to ensure clear communication between our company and our clients.
Advanced Customization: Since our products are custom-made, it is essential to validate all details before production begins.
Legal Compliance: This process complies with Canadian and U.S. regulations related to the sale of custom goods and consumer protection.
Delivery Policy – Protection and Flexibility :
Our delivery policy is designed to ensure transparency while protecting the interests of both our company and our clients. Given the specific nature of our custom-made products and our goal to become a multinational company, we have developed a solid policy to manage delivery timelines fairly and effectively.
Estimated Delivery Times :
The estimated delivery times for our products are generally 3 to 4 months. These timelines include:
Steps required for custom manufacturing :
Logistics coordination, including packaging, shipping, and administrative formalities.
Final customization before delivery.
⚠ Important: These timelines are based on normal conditions and may be extended due to unforeseen factors.
Factors That May Cause Delays:Due to the nature of our products and international supply chains, the following factors may affect delivery timelines:
Extreme Weather Conditions: Natural disasters (hurricanes, storms, floods) that could delay production or transport.
International Logistics Disruptions: Port congestion or delays in maritime transport.
Delays in air or ground freight.
Social Movements: Strikes, lockouts, or protests affecting workers in production or logistics sectors.
Human Logistical Errors: Delays caused by unintentional errors in shipment management or customs documentation.
Supply Chain Disruptions: Temporary shortages of specific materials required for custom manufacturing.
International Regulations: Sudden changes in customs laws or regulations.
Protection Clause for Extended Delays
In the event of delays beyond our control:
We will immediately inform the client of the specific causes of the delay.
A new estimated delivery timeline will be provided.
⚠ No refunds will be issued for extended delays unless the delay exceeds 18 months.
Maximum Delay Before Refund
If, despite all efforts, delivery exceeds 18 months, we commit to offering the client:
A full or partial refund, or
An alternative solution, such as an equivalent product, based on the client’s preference and material availability.
Transparency in Delivery:
Order Tracking: Each client will receive an update frequently to monitor the status of their delivery.Proactive Updates: We will communicate any relevant information regarding delays or changes in the delivery process.
Legal Compliance in Canada and the United States
Canadian Compliance
This contract complies with the provisions of the Québec Consumer Protection Act and the Civil Code of Québec.
Clauses related to timelines, refunds, and product quality adhere to regulations for custom goods contracts and consumer transparency, including:
Article 16: Obligation for clear and understandable information for the consumer.
Article 54.5: Consumer rights in case of contractual disputes.
Article 188: Respect for delivery timelines stated in the contract.
Article 1726: Legal warranty on the quality and durability of sold goods.
Dispute Resolution in Canada:
In the event of a dispute, clients may contact the Office de la Protection du Consommateur du Québec (OPC) for fair resolution.
U.S. Compliance
This contract adheres to the provisions of the Magnuson-Moss Warranty Act (United States).
This law guarantees:
Clear, detailed, and accessible warranty and refund policies for consumers.
Reasonable and compliant non-refund and maximum delay clauses for custom goods contracts.
Global Commitment:
Our policy reflects our commitment to respecting international legal standards and providing exemplary service while protecting the interests of both our company and our clients.
Contact Us:
For any questions, please contact us at taigaexpedition1@gmail.com or call us at 579-897-2097.